Carto
by Sunhead Games
E N |

Hi there! We're the developers of Carto. Thanks for playing our game! Below are the frequently asked questions. If you have any other questions, please send an email to us, and we'll get back to you as soon as possible. 哈囉,我們是《Carto》的開發者。下面是遊戲中常見的問題。如果你有任何其他和遊戲相關的問題,可以用 email 連繫我們,我們會儘快回覆。

Troubleshooting 故障排除
PC
In chapter 9, Carto runs out of the map in a certain area 第九章,卡朵在某區域掉到地圖外面
We've confirmed that this is caused by the latest update. We'll fix it and patch it soon. If that happens to you, please pause the game and "Load Last Checkpoint". Though if you choose "Save & Exit", it could break the save file. If that's the case, please go to:
(Windows) %USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\Saves
(MacOS) ~/Library/Application Support/SunheadGames/Carto/Saves
1. Delete "save1.save" (If you play on slot 1).
2. Find "save1.autosave". Duplicate it, and rename it to "save1.save".
3. Restart the game. The save file should work now.
4. If you have any question, please send us an email.

Sorry for the inconvenience!
我們已經確認這是最近的版本更新所造成的問題。我們會儘快修正並且更新。當這個問題發生時,請暫停遊戲並「讀取自動存檔」。如果你選擇「儲存並離開」,遊戲的存檔可能會損壞。如果你遇到這個狀況,可以到這個目錄:
(Windows) %USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\Saves
(MacOS) ~/Library/Application Support/SunheadGames/Carto/Saves
1. 刪除 "save1.save"(如果你用第一個存檔進行遊戲)。
2. 找到 "save1.autosave"。複製一份,並將它改名為 "save1.save"。
3. 重新開始遊戲。這樣應該可以順利讀取存檔了。
4. 如果有任何其他問題,請寄信給我們

很抱歉造成您的不便,請多見諒。
Switch
Cannot find Carto on Nintendo eShop 在 Nintendo eShop 中找不到 Carto
The store is algorithm-driven so there's not much we can do. Possible solutions:
1. Try scrolling down, it might shows up very far down the list.
2. Instead of searching the game on the eShop website, try using the Switch device to search.
這是商店的演算法排序造成的。可能的解決方法:
1. 如果第一頁沒有,請繼續往下找。可能在列表的後面才會出現。
2. 如果是用網頁版的 eShop,可以試試改用 Switch 實機在 eShop 上搜尋。
3. 換區找。
Switch Xbox Game Pass PC
After loading a savefile, the game goes to the map view directly (normally it should go to the exploration view). Then, when you want to leave the map, the game does nothing but a black screen. 讀取存檔後,直接進入地圖(正常應該要回到探索狀態)。之後選擇離開地圖時,遊戲顯示黑頁
Based on the reports, this rare issue only happens in chapter 2. Sadly, once it happens, there's no way to solve it so the only option is to restart the adventure. We're trying to figure out the root case of this. 根據回報,這個問題應該只會在第二章出現。雖然不常發生,不過一旦出現,目前無解,只能重新開始遊戲。問題發生的原因尚在確認中。
Steam
Use PS4 DualShock / Switch Pro / other controllers to play, but the game shows Xbox controller icons instead 使用 PS4 / Switch Pro / 其他手把,但遊戲內卻顯示 Xbox 的按鈕圖示
There's a conflict between Steam Input and the way the game was made, and we're trying to find out the solution. In the meantime, you can change the settings in Steam to make things work correctly:
Library > Right Click on Carto > Properties... > CONTROLLER > OVERIDE FOR CARTO > Disable Steam Input
這是「Steam 輸入」和遊戲的實作方式相衝造成的,我們目前正在尋找解法。目前你可以在 Steam 中調整設定來暫時解決這個問題:
收藏庫 > 找到 Carto 按右鍵 > 內容... > 控制器 > CARTO 的取代 > 停用 Steam 輸入
PC
There's a horrible jitter effect for in-game objects and the camera 遊戲中移動角色或攝影機時,出現明顯且持續的抖動效果
You can temporarily drop the monitor refresh rate down from 60 Hz to 50 Hz as a workaround to solve the issue. 把螢幕更新率從 60Hz 調整成 50Hz,可以暫時解決這個問題。
PC
Unable to open the game / Crush during the gameplay 遊戲打不開, 或者不明原因閃退
There are many possible reasons causing this, here is the standard debug flow.
1. Update graphic card driver
2. Update Windows / macOS
3. Repair DirectX
4. Check if the anti-virus software block the game
5. Restart your computer
造成這個問題的可能原因很多,以下為標準除錯流程
1. 更新顯示卡驅動程式
2. 更新 Windows / macOS
3. 安裝 DirectX 修復工具
4. 有些防毒軟體會將遊戲誤判成病毒,試著將 Carto 設定成防毒軟體的例外
5. 重開電腦
Xbox Game Pass PC
Game crashes on startup 執行遊戲後當機
It seems like accepting the xbox "sign-in with your profile" might solve this issue. If not, please email us directly. 接受 Xbox 的 "sign-in with your profile" 似乎可以解決這個問題。如果還是不行,請用 email 直接連繫我們。
PC
Black screen on startup 執行遊戲後黑畫面
If you're using Windows 10 Pro N, please try enabling the Media Feature Pack under Optional Feature in Apps and features of the control panel. Please check this for more info. 如果你用的是 Windows 10 Pro N,請試著在 Control Panel 內的 Apps and features 之下的 Optional Feature 中啟用 Media Feature Pack。詳情請參照這份文件
PC
In chapter 9, Carto cannot move after entering the sliding ice area 第九章,卡朵進入滑冰地形後無法移動
If you use keyboard, try press two arrow keys at the same time so you can move diagonally. 如果你用鍵盤玩,試著同時按下兩個方向鍵,就可以斜著移動了。
PC
How to switch profile without getting the progress from the other profile 如何切換帳號且不繼承其他帳號的遊戲記錄
In PC, the system stores game progress and achievement information locally. Thus, when player change profile (whether it's Win10, Steam, GOG, etc.), the new profile still access to the exactly same progress. In order to switch profile without getting the progress, you need to go to game's save directory (see the info below), manually move everything in the Save folder to other place, then start the game. 在 PC 版中,系統會將遊戲進度及成就資料存一份在本地端。因此,當玩家切換帳號時(無論是 Win10、Steam、GOG 或其他平台),新的帳號仍會存取相同的資料。如果你想切換帳號而且不繼承其他帳號的遊戲記錄,你必須先在電腦中找到遊戲的存檔目錄(下面會提到),手動將 Save 資料夾中的東西移到其他地方,然後再執行遊戲。

If you don't find a solution to your issue, send an email to us and we’ll do our best to assist you. Please include your system information, save files and log file:
(Windows)
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\Saves
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\Backup
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\output_log.txt
(macOS)
~/Library/Application Support/SunheadGames/Carto/Saves
~/Library/Application Support/SunheadGames/Carto/Backup
~/Library/Logs/Unity/Player.log
如果以上方法無法解決你的問題,請寄信至這裡,我們會盡我們所能解答你的疑惑。寄信來時,請附上你的系統資訊、存檔、以及遊戲的執行記錄檔:
(Windows)
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\Saves
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\Backup
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\output_log.txt
(macOS)
~/Library/Application Support/SunheadGames/Carto/Saves
~/Library/Application Support/SunheadGames/Carto/Backup
~/Library/Logs/Unity/Player.log

Thank you for your patience. 再次感謝你的遊玩與耐心。

Others 其他
Physical Edition 實體版
Is there physical edition? 關於實體版
Yes, there's a physical edition for Nintendo Switch and PS4! For more edition, please check iam8bit's website. 遊戲有 Switch 跟 PS4 的實體典藏版,由知名的實體遊戲製作廠商 iam8bit 製作。目前可以在 iam8bit 官網預購。關於實體版的內容物,可參考這篇文章。可能問題:
- 只能在 iam8bit 官網下單嗎?有沒有其他管道? -> 只能在 iam8bit 下單喔
- 會上架台灣的店家嗎? -> 目前沒有這方面的規劃
- 官方會不會開團購? -> 不會
- 預計什麼時候出貨? -> 2021 第二季
- 下單時,地址要填英文地址嗎? -> 要,可參考這裡
- 遊戲內容和下載版有沒有差別? -> 內容一樣
- 有支援中文嗎? -> 遊戲盒包裝為英文,但遊戲有支援中文
- 有沒有鎖區? -> 沒有
- 有沒有設定集? -> 沒有
General 一般
Can I use the contents of Carto on site like YouTube or Twitch? 可以在 YouTube 或 Twitch 等網站使用《Carto》的遊戲內容嗎?
Sure you can! 可以!
PC
Support Linux / Mouse control / Control remapping / Higher resolutions / Ultra-widescreen / Other languages 支援 Linux/滑鼠控制/自訂操作/更高的解析度/超寬螢幕/其他語言
- Linux: We won't release Linux version due to our technical limitation.
- Mouse control: Probably no because the game was designed and implemented for keyboard and controllers throughout the development so that it is not easy to do mouse controls now.
- Control remapping: Feature completed. The game now supports keyboard and controller remapping.
- Higher resolutions: Feature completed. The game now supports resolution up to 2560 x 1440.
- Ultra-widescreen: Not recently, though you can check the discussion in this thread.
- Other languages: The team is still overwhelmed for post-launch fixes and supports on multiple platforms so we prefer not to add new languages in the near future.
- Linux:因為技術困難,我們不會發行 Linux 版本。
- 滑鼠控制:應該不會支援。因為遊戲是以鍵盤/手把為核心來設計及實作,改成滑鼠控制不容易。
- 自訂操作:功能完成。遊戲現在可以自訂鍵盤和手把的操作。
- 更高的解析度:功能完成。遊戲的解析度現在最高可支援到 2560 x 1440。
- 超寬螢幕:近期不會支援,但你可以參考這個討論串
- 其他語言:團隊目前仍在努力處理各平台的售後問題,暫時不打算增加新語言。